Student Success Center

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  Professional Staff Contact Information

  • Felicia Hartinger, Director, Office: 313-993-1265 Email: mitrovfl@udmercy.edu
  • Erica Graze, Assistant Director, Office: 313-993-1811 Email: grazeem@udmercy.edu
  • Laura Bagdady, Assistant Director of Disability & Accessibility Services, Office: 313-993-1158 Email: bagdadlm@udmercy.edu
  • Wyman Stewart, Professional Mentor I, Office: 313-993-1527 Email: stewardm@udmercy.edu
  • Sr. Sarah Foster, RSM, Professional Mentor, Office: 313-993-1401 Email: fostersa@udmercy.edu

  For general inquiries, feel free to reach out to us at ssc@udmercy.edu or call our main line at 313-993-1143.
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  Tutor and Front Desk Coordinator Application Process

  Looking for a job on campus? The SSC is always taking applications whether you would like a job helping other students to succeed in the courses as a tutor, or you're interested in learning how to manage an office as a front desk coordinator! 

  For anyone interested in becoming a tutor, please, fill out the online tutor application.

  For anyone interested in becoming a front desk coordinator, please fill out the online front desk coordinator application. 

  If considered, we will reach out to you to set up an in-person interview.

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  Tips for Navigating COVID-19

  The SSC is here and ready to help you despite the restrictions due to COVID-19. Be sure to schedule an appointment with any of the SSC professional staff, mentors, tutors, or peer mentors who can help support you academically. We will be open this Fall 2020 for both in-person and online support services to best serve all our students. And remember, we can help navigate through in this new online learning environment. Here are some tips for success for online classes, specifically:

  1. Wake up early before your classes start! A "morning" or class routine before you get started can help you to get in the right state of mind for the day!
  2. Regardless of what time your classes start, get ready no less than one hour ahead of time to be sure your technology is working, and you feel prepared. 
  3. Get dressed in your actual clothes. Again, you will feel better prepared and be more productive. 
  4. Be ACTIVELY engaged in class--turn on your video, take notes, ask questions, discuss with your classmates--treat it like an in-person class!
  5. If possible, put your cell phone in another room if it's distracting you.
  6. Do not try to multitask by doing homework, texting, listening to music, etc. while in class. Focus on what your professor is saying and stay engaged. 
  7. If your class is asynchronous schedule your own "class time" to get work done at the same time every week. For example, if you are in a 100% online asynchronous MTH 1010, and you can work on it from 10-10:50 am on MWF. Create that class time for yourself! Your professional mentor can also help you stay accountable!
  8. Keep track of all your classes by using a physical planner. 
  9. Don't attend class where you sleep, or in front of the TV--create a working space with the least amount of distractions as possible since studies show we really cannot multitask like we think we can! 
  10. Remember, the Student Success Center is open and accessible! Come to any of our open campus labs or book a private study room in the library!  

  The University also has provided some very common Frequently Asked Questions in regards to returning to campus. 

  The Health and Well-Being Guide also provides important information for students on topics including how to access the The Wellness Center (including personal counseling), telemental health services, and pastoral care. Titans Together also addresses on-campus etiquette, facility modifications and campus health and safety protocols.

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  Tutoring or Advising Appointments on AccuCampus

  The SSC offers free tutoring in most freshman and some upper-division courses, including math, chemistry, biology, languages, philosophy, history and English. One-on-one and small group appointments are available in the Student Success Center on the third floor of the McNichols Campus Library.

  How to set up an appointment for tutoring on AccuCampus:

  1. Login to your MyPortal at my.udmercy.edu using your Titan Pass credentials
  2. In the Resources section>Academic and Career Resources, click on “Titan Success Network (Tutoring & Mentoring) via AccuCampus”

  Once you are logged in: 

  1. To make an appointment, find the "Appointments" button near the middle-left of the screen,
  2. Select "Make Appointment"

  • You can then either search by Service, in which you click the magnifying glass on the middle right,
    • Select Tutoring-Online or Tutoring- On Campus,
    • then select Make appointment on the Student Success Center.
  • You can then put in a date, change the type of tutoring you are looking for if needed, and select the course you need help using the magnifying glass icon, then Search by staff or Search by date.
  • Select a time slot that works for you, and schedule the appointment!

  If you wish to meet in person, you will simply come to the Student Success Center at the time of your appointment and swipe in. If your meeting is online, you will meet with your tutor on Blackboard Collaborate.

  Each tutor has their own "classroom" where you can have a video conference tutoring session. Listed below is our tutors with their contact information along with a few subjects they tutor. If there is a subject that you do not see listed below, please do not hesitate to contact the SSC at 313-993-1143 or ssc@udmercy.edu. We are more than happy to help!

  1. Once your appointment is confirmed on AccuCampus, log onto Blackboard at the time of your appointment
  2. Go to your course list and put "SSC Tutoring" in the search bar
     *If the course does not appear in the search, please contact the SSC front desk 313-993-1143 or contact your tutor to let them know
  3. Once it is listed, click the start icon on the right side
  4. Click the course and find "Tutoring Virtual Classroom" on the left sidebar
  5. Find the name of the Tutor you are scheduled with and join the session at the time you agreed upon
  6. Select the video/audio options on the screen
  7. Click the purple arrow in the bottom right corner for more options (white board, sharing documents, etc.)

  SSC Tutors and Mentors

  First	Last	Email	Major	Subjects
  Alex	Akins	akinsal1@udmercy.edu	Business Administration	BUS
  Mark	Blanchard	blanchmp@udmercy.edu	Psychology	STA
  Sydney	Buckner	bucknesj@udmercy.edu	Nursing	NUR
  Gazmend	Duhanaj	duhanaga@udmercy.edu	Nursing	NUR
  Olivia	Elby	elbyos@udmercy.edu	Psychology	PYC, ENL
  Jillian	Grabowski	grabowji@udmercy.edu	Psychology	PYC, ENL
  Jon Michael	Grabowski	grabowjx@udmercy.edu	Mechanical Engineering	ENGR, MTH
  Carson	Green	greence2@udmercy.edu	Robotics	MTH
  Kayla	Hughes	hugheske@udmercy.edu	Robotics	MTH
  Raza	Hussain	hussairm@udmercy.edu	Dental	BIO
  Jasmine	Jefferson	jefferjn@udmercy.edu	Mechanical Engineering	ENGR, CHM, MTH
  Cecilia	Jones	jonescr1@udmercy.edu	PA	BIO
  Zachary	Kennedy	kennedzja@udmercy.edu	Accounting	ACC, ENL
  Stephanie	Korte	kortesn@udmercy.edu	Biology	BIO
  Paul	Manuszak	manuszpc@udmercy.edu	Mechanical Engineering	MTH
  Sophia	Mapes	mapessj1@udmercy.edu	Nursing	NUR
  Bill	Mathers	matherws@udmercy.edu	Dental	BIO
  Larissa	McCoy	mccoylg@udmercy.edu	Architecture	ARCH
  Khrystyna	Melnyk	melnykkh@udmercy.edu	Psychology	PYC
  Devin	Mendez	mendezdr@udmercy.edu	Biology	BIO
  Shana	Murphy	murphysr@udmercy.edu	Computer Science	MTH
  Christina	Nguyen	nguyench2@udmercy.edu	Psychology	PYC, ENL
  Oliver	Nigh	nighog@udmercy.edu	Business Administration	BUS
  Maxwell	Payton	paytonmb@udmercy.edu	Business Administration	BUS, MTH
  Courtney	Pefley	pefleycm@udmercy.edu	Chemistry	CHM, MTH, STA
  Muhammad	Rashid		Economics	ECN, PHL
  Zachary	Satawa	satawazm@udmercy.edu	Mechanical Engineering	ENGR, MTH
  Antonio	Segura	seguraat@udmercy.edu	Computer Science	MTH
  Savannah	Sloan	sloansn@udmercy.edu	Criminal Justice	ENL
  Emma	St. John	stjohner@udmercy.edu	Nursing	NUR
  Garret	Weaver	weavergd@udmercy.edu	Biology	BIO
  Bilal	Zahoor	zahoorbm@udmercy.edu	Dental	BIO
  Kelli	Doyle	doyleke@udmercy.edu	Education	Peer Mentor
  Elle	Greenlee	greenlea@udmercy.edu	Business Administration	Peer Mentor
  Allison	Konja	konjaar@udmercy.edu	Dental Hygiene	Peer Mentor
  Emily	Rico	ricoem@udmercy.edu	Psychology	Peer Mentor

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  Learning Communities

  Detroit Mercy also offers virtual learning communities conducted by tutors who sit in on specific sections of targeted courses throughout the term and run study sessions weekly. These guided learning communities support freshman math, science and statistics classes. See the schedule for learning communities this Winter 2021 here!
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  Placement Testing

  Testing in English, math, chemistry, and foreign languages offered at Detroit Mercy is available on Blackboard under the "Placement Testing" course for all new and applicable transfer students. The results of the placement tests are given to the student's advisor to assist in proper course selection.

  • More on placement testing and recommendations

  For more information on how to take a Placement Test, please contact Larissa McCoy at mccoylg@udmercy.edu.

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  Testing Center

  DUE TO THE COVID-19 RESTRICTIONS, THE TESTING CENTER IS NOT OPEN AT THIS TIME. 

  For more information on the CLEP/DSST (formerly DANTES), please visit the Registrar website.

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  Professional Mentoring

  The SSC provides professional mentoring for all undergraduate students. Mentors meet with students on a weekly basis to provide academic success coaching and to connect them with resources here on campus.
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  Disability & Accessibility Support Services

  Disability & Accessibility Support Services are available to all currently enrolled students who have documented disabilities that substantially limit them in one or more major life activities.

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  Kings-Parks-Chavez (KCP) Program

  SSC is home to the State of Michigan grant-funded program King-Chavez-Parks Initiative. Program highlights include professional mentoring, academic success coaching and various programs and events. Click here for more on the KCP program.
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  FirstGen Network

  If your parents did not graduate with a bachelor’s degree, you are a first-generation college student and we want you to join the network. FirstGen Network meets twice a month for food, conversation and community. Learn more on the FirstGen Network page.
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  AIME/HEX Program

  The University College Program offers extensive support services, developmental advising and peer mentoring to conditionally admitted students. Students are admitted to the program through a selection and interview process. A condition of admission is the signing of a program participation contract. Click here for more on the AIME/HEX Program.

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  Developmental Coursework

  Developmental coursework delivered by SSC includes:

  • Basis Math Review (UAS0750),
  • Basic Mathematics (UAS0800),
  • Introduction to College Algebra (UAS0950),
  • Reading (UAS1040),
  • Academic Empowerment (UAS1045),
  • Athletes in Transition (UAS1070).